1. Returns

We accept most items back within 14 calendar days of delivery for a store credit. Sale items or special order items are non-refundable. Before returning any item you must contact us by mail, e-mail, fax, or telephone to receive a return authorization. Items returned without authorization are considered a donation.

We cannot accept returns of certain items, including:

- Any item that is returned more than 14 calendar days after delivery. 
- Any CD or DVD that has been opened (taken out of its plastic wrap). If the CD or DVD is defective, we will exchange this item for the same item. 
- Any item that is not in its original condition or has been damaged (other than damage that occurred during shipment).

Missing or defective items:

Call (301)933-0607 or send an email to books@bergstrompressbooks.com to report any problem with your order. Be sure to thoroughly unpack your order and inspect all items. Have your packing slip or invoice number available when you call. Claims must be made within 14 calendar days.

Return the items

to Bergstrom Press & Books prepaid via a traceable method of shipment. We will reimburse the return shipping cost if the return is a result of our error.

Books/Disks

Must be carefully packaged to reach Bergstrom Press & Books in resalable condition, i.e. unmarked, unstamped, unstickered, etc. Returned product that has bent corners, torn covers, or appears shelf worn or scratched will not receive credit and will be returned to you at your expense.

Bookstores

May return overstock materials (within 6 months from the invoice date, for store credit). We require a prior return authorization. For questions or additional information please call (301)933-0607 or send an email to books@bergstrompressbooks.com

2. Privacy

We will never trade or sell your information. Any information collected by Bergstrom Press & Books, will be used solely to ship your product or provide you with updates on new publications, sales, coupons, and events in our bookstore.

3. Credit card security

Once the payment is made, all the information customers provide is encrypted and transmitted via a secure link to our account. Once the transaction is approved, we don't store credit card details. This is the safest way to shop on the Internet.

4. Bergstrompressbooks.com website content and copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Bergstrom Press & Books or its content suppliers and protected by international copyright laws. The compilation of all content on this site is protected by international copyright laws.

5. Product descriptions

Russia Online, Inc. attempts to be as accurate as possible in describing listed items. However, Bergstrom Press & Books does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Russia Online, Inc. itself is not as described, your sole remedy is to return it in unused condition within 14 days from receipt.

6. Site policies, modification, and severability

Please review our other policies, such as our Shipping and Returns policy, posted on this page. These policies govern your use of Bergstrom Press & Books. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

7. Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy-related material can be directed to our support staff by clicking on the "Contact" link in the top menu. Or you can email us at: books@bergstrompressbooks.com